Collateral Management Associate

Hyundai Capital America; Plano (TX); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Vehicle perks

Health coverage

HSA contributions

401(k) matching

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer time off

Company charitable donation

Job summary

Hyundai Capital America is seeking a Collateral Management Associate in Plano to support collateral recovery by gathering and updating account and vehicle location data for delinquent accounts. You will use skip‑tracing tools to identify locations and coordinate with vendors and partners within policy guidelines.

The role emphasizes accurate documentation, customer service‑oriented communication, and maintaining multiple priorities in a fast-paced environment.

Qualifications

• 0–2 years of collections, customer service, financial services, or related experience.
• Exposure to collections, repossession, collateral recovery, or skip‑tracing processes preferred.
• High school graduate or GED equivalent.
• Bachelor’s degree preferred.
• Ability to manage multiple priorities and work an assigned queue efficiently to meet productivity and quality expectations.
• Ability to use approved skip‑tracing tools and internal systems to research, update, and document account and collateral information.
• Basic computer proficiency, including Microsoft Office and the ability to learn and navigate internal systems.
• Strong attention to detail and ability to identify missing, incomplete, or inaccurate customer and vehicle location information.
• Effective verbal and written communication skills, with the ability to interact professionally with peers, customers, vendors, and internal partners.
• Strong listening skills and ability to follow established procedures, direction, and coaching.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Responsibilities

• Work an assigned queue of repossession accounts using established processes and approved skip‑tracing tools to gather and update customer and collateral location information.
• Update vehicle location information with approved repossession vendors and internal partners to support collateral recovery activities.
• Review assigned accounts to identify and validate missing, incomplete, or inaccurate customer or vehicle location information, escalating issues as needed.
• Document account activity accurately and enter updates into appropriate systems in accordance with internal policies and procedures.

Skills

Collections

Customer service

Financial services

Skip-tracing

Account management

Verbal communication

Written communication

Attention to detail

Multi-tasking

Coaching

Professional demeanor

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Skip-tracing tools

Internal systems

Microsoft Office

Job description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

What You Will Do

The Collateral Management Associate is responsible for supporting collateral recovery activities by gathering, reviewing, and updating account and vehicle location information for delinquent accounts assigned for repossession. This role uses established skip‑tracing tools and procedures to help identify potential customer or collateral location information and communicates updates to internal partners and approved vendors. This role works within defined policies and procedures, maintains accurate account documentation, and may have limited customer contact to support repossession arrangements.

How You Will Make An Impact

• Work an assigned queue of repossession accounts using established processes and approved skip‑tracing tools to gather and update customer and collateral location information
• Update vehicle location information with approved repossession vendors and internal partners to support collateral recovery activities.
• Review assigned accounts to identify and validate missing, incomplete, or inaccurate customer or vehicle location information, escalating issues as needed.
• Document account activity accurately and enter updates into appropriate systems in accordance with internal policies and procedures.

What You Will Bring To The Role

• 0–2 years of collections, customer service, financial services, or related experience.
• Exposure to collections, repossession, collateral recovery, or skip‑tracing processes preferred.
• High school graduate or GED equivalent.
• Bachelor’s degree preferred.
• Ability to manage multiple priorities and work an assigned queue efficiently to meet productivity and quality expectations.
• Ability to use approved skip‑tracing tools and internal systems to research, update, and document account and collateral information.
• Basic computer proficiency, including Microsoft Office and the ability to learn and navigate internal systems.
• Strong attention to detail and ability to identify missing, incomplete, or inaccurate customer and vehicle location information.
• Effective verbal and written communication skills, with the ability to interact professionally with peers, customers, vendors, and internal partners.
• Strong listening skills and ability to follow established procedures, direction, and coaching.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Other Details

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

Primary Location

United States-Texas-Plano

Work Locations

Dallas, TX

Job

Operations Support

Job Type

Regular

Overtime Status

Non-exempt

Schedule

Full-time

Minimum Salary

$39,088.00

Maximum Salary

$58,632.00