Late-Stage Collections Specialist - Loss Mitigation

HYUNDAI Translead, Inc; Plano (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Vehicle allowance

Health coverage

HSA contributions

401(k) with company match

Job summary

Hyundai Capital America (HCA) in Plano, TX is seeking a Loss Mitigation Associate to manage delinquent accounts from 80 days past due through charge-off, performing research, outreach, and negotiations to recover funds. You will conduct skip tracing, review account histories, and apply approved resolution options while ensuring compliance with policies and regulations.

The role demands strong communication, analytical skills, and the ability to handle high-volume workloads.

Qualifications

• Minimum 2-4 years in late-stage collections or loss mitigation.
• Experience using skip tracing tools to locate customers.
• Background in automotive finance, banking, or financial services preferred.
• High school diploma or GED required.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage delinquent accounts from 80 days past due to charge-off.
• Conduct inbound and outbound collections and negotiate payment arrangements.
• Perform skip tracing to update contact information and locate customers.
• Document activity accurately in servicing systems to ensure compliance.
• Collaborate with internal partners to resolve complex account issues.
• Prioritize high-volume workload and meet targets in a metrics-driven environment.

Skills

Skip tracing

Negotiation

Analytical skills

Communication skills

Microsoft Office

Time management

Education

High school diploma or GED

Tools

Skip tracing tools

Account servicing systems

Research methods

Job description

Hyundai Capital America (HCA) in Plano, TX is seeking a Loss Mitigation Associate to manage delinquent accounts from 80 days past due through charge-off, performing research, outreach, and negotiations to recover funds. You will conduct skip tracing, review account histories, and apply approved resolution options while ensuring compliance with policies and regulations.

The role demands strong communication, analytical skills, and the ability to handle high-volume workloads.