Collateral Management Associate

Hyundai Capital America

Atlanta (GA)

On-site

USD 39,000 - 59,000

Full time

4 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Vehicle allowance

Health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Volunteer Time Off

Job summary

Hyundai Capital America seeks a Collateral Management Associate to support repossession efforts by gathering and updating account and vehicle location information. You will use skip-tracing tools to identify locations and communicate updates to partners and vendors.

The role emphasizes accuracy, policy adherence, and limited customer contact. Responsibilities include managing a queue of accounts, updating locations with vendors, and documenting activity in internal systems while ensuring data

Qualifications

0–2 years of collections, customer service, financial services, or related experience.
Exposure to collections, repossession, collateral recovery, or skip-tracing preferred.
High school graduate or GED equivalent; Bachelor’s degree preferred.

Responsibilities

Manage an assigned queue of repossession accounts using skip-tracing to locate customers and collateral.
Update vehicle location information with repossession vendors and internal partners.
Review accounts for missing or inaccurate information and escalate when needed.
Document activity and update systems in line with procedures.
Support collateral recovery efforts and ensure accuracy of records.

Skills

Collections

Customer service

Skip-tracing

Financial services

Attention to detail

Communication

Multitasking

MS Office

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Skip-tracing tools

Internal systems

Job description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

What You Will Do

The Collateral Management Associate is responsible for supporting collateral recovery activities by gathering, reviewing, and updating account and vehicle location information for delinquent accounts assigned for repossession. This role uses established skip-tracing tools and procedures to help identify potential customer or collateral location information and communicates updates to internal partners and approved vendors. This role works within defined policies and procedures, maintains accurate account documentation, and may have limited customer contact to support repossession arrangements.

How You Will Make An Impact

Work an assigned queue of repossession accounts using established processes and approved skip-tracing tools to gather and update customer and collateral location information
Update vehicle location information with approved repossession vendors and internal partners to support collateral recovery activities.
Review assigned accounts to identify and validate missing, incomplete, or inaccurate customer or vehicle location information, escalating issues as needed.
Document account activity accurately and enter updates into appropriate systems in accordance with internal policies and procedures.

What You Will Bring To The Role

0–2 years of collections, customer service, financial services, or related experience.
Exposure to collections, repossession, collateral recovery, or skip-tracing processes preferred.
High school graduate or GED equivalent.
Bachelor’s degree preferred.
Ability to manage multiple priorities and work an assigned queue efficiently to meet productivity and quality expectations.
Ability to use approved skip-tracing tools and internal systems to research, update, and document account and collateral information.
Basic computer proficiency, including Microsoft Office and the ability to learn and navigate internal systems.
Strong attention to detail and ability to identify missing, incomplete, or inaccurate customer and vehicle location information.
Effective verbal and written communication skills, with the ability to interact professionally with peers, customers, vendors, and internal partners.
Strong listening skills and ability to follow established procedures, direction, and coaching.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
Comprehensive health coverage – medical, dental, and vision plans
Employer-funded HSA contributions to help reduce healthcare costs
401(k) with company match and immediate vesting from day one
100% company-paid life and disability insurance
Wellbeing benefits including fitness and health resources
Leadership programs and career development that support continuous learning
Paid Volunteer Time Off and a company charitable donation in your honor

Other Details

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

Primary Location

United States-Georgia-Atlanta

Work Locations

Atlanta, GA

Job

Operations Support

Job Type

Regular

Overtime Status

Non-exempt

Schedule

Full-time