Collaboration Platform Owner (Teams, Slack, Zoom)

Horizon Media Inc.; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Life & disability insurance

Retirement savings

Holidays & PTO

Mental health resources

Pet insurance

Childcare resources

Identity theft insurance

Fertility assistance

Fitness reimbursement

Job summary

Horizon Media Inc. seeks a Collaboration Platform Specialist to own and manage our enterprise collaboration tools, including Teams, Slack, Box, Webex, and Zoom. You will align platforms with IT security, compliance, and service standards while collaborating with Security, Compliance, Service Desk, and End-User Technology teams.

You will lead configuration, governance, and adoption efforts, develop metrics and dashboards, and support change management and user training across the organization.

Qualifications

• Bachelor’s degree in IT or related field
• 3+ years managing enterprise collaboration tools
• Hands-on admin for Teams, Slack, Box, Webex, Zoom
• Familiarity with enterprise security, compliance, IAM
• Experience with ITSM such as ServiceNow
• Strong analytical and problem-solving, documentation
• Effective communication with technical and non-technical stakeholders

Responsibilities

• Maintain ownership and lifecycle of Teams, Slack, Box, Webex, Zoom
• Act as product owner for collaboration technologies
• Collaborate with IT teams to meet security/compliance policies
• Monitor platform performance, incidents, and trends
• Partner with Service Desk for support coverage and KB content
• Define governance, usage policies, and best practices
• Participate in audits, risk assessments, reviews
• Drive adoption and contribute to change management/training
• Develop metrics, dashboards, and reporting on health/impact

Skills

Microsoft Teams Admin

Slack Admin

Box Admin

Webex Admin

Zoom Admin

IAM familiarity

ServiceNow

Security & Compliance

Analytical skills

Documentation

Effective communicator

Education

Bachelor’s degree in Information Technology, CS, or related field

Tools

ServiceNow

PowerShell

APIs

Job description

Horizon Media Inc. seeks a Collaboration Platform Specialist to own and manage our enterprise collaboration tools, including Teams, Slack, Box, Webex, and Zoom. You will align platforms with IT security, compliance, and service standards while collaborating with Security, Compliance, Service Desk, and End-User Technology teams.

You will lead configuration, governance, and adoption efforts, develop metrics and dashboards, and support change management and user training across the organization.