Collaboration Platform Specialist

Horizon Media LLC; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Life & disability insurance

Retirement savings

Holidays & PTO

Mental health resources

Pet insurance

Childcare resources

Identity theft insurance

Fertility assistance

Fitness reimbursement

Job summary

Horizon Media Inc. seeks a Collaboration Platform Specialist to own and manage our enterprise collaboration tools, including Teams, Slack, Box, Webex, and Zoom. You will align platforms with IT security, compliance, and service standards while collaborating with Security, Compliance, Service Desk, and End-User Technology teams.

You will lead configuration, governance, and adoption efforts, develop metrics and dashboards, and support change management and user training across the organization.

Qualifications

• Bachelor’s degree in IT or related field
• 3+ years managing enterprise collaboration tools
• Hands-on admin for Teams, Slack, Box, Webex, Zoom
• Familiarity with enterprise security, compliance, IAM
• Experience with ITSM such as ServiceNow
• Strong analytical and problem-solving, documentation
• Effective communication with technical and non-technical stakeholders

Responsibilities

• Maintain ownership and lifecycle of Teams, Slack, Box, Webex, Zoom
• Act as product owner for collaboration technologies
• Collaborate with IT teams to meet security/compliance policies
• Monitor platform performance, incidents, and trends
• Partner with Service Desk for support coverage and KB content
• Define governance, usage policies, and best practices
• Participate in audits, risk assessments, reviews
• Drive adoption and contribute to change management/training
• Develop metrics, dashboards, and reporting on health/impact

Skills

Microsoft Teams Admin

Slack Admin

Box Admin

Webex Admin

Zoom Admin

IAM familiarity

ServiceNow

Security & Compliance

Analytical skills

Documentation

Effective communicator

Education

Bachelor’s degree in Information Technology, CS, or related field

Tools

ServiceNow

PowerShell

APIs

Job description

Job Summary

The Collaboration Platform Specialist is responsible for the daily operations, support, and lifecycle management of the organization's enterprise collaboration platforms. This includes Microsoft Teams, Slack, Box, Webex, and Zoom. The role will serve as the internal product owner for these platforms and will ensure alignment with enterprise IT strategy, security and compliance requirements, and service delivery standards. This position works closely with Information Security, Compliance, Service Desk, Infrastructure, and End-User Technology teams to ensure reliable and secure communication and collaboration experiences across the organization.

Essential Duties and Responsibilities

• Maintain operational ownership and lifecycle management of collaboration platforms including Microsoft Teams, Slack, Box, Webex, and Zoom.
• Act as the product owner and subject matter expert for collaboration technologies, providing leadership in platform configuration, optimization, and vendor management.
• Collaborate with cross-functional IT teams to ensure platform configurations support corporate security and compliance policies.
• Monitor platform performance, usage trends, and incidents; ensure timely resolution of issues through coordination with internal IT resources and third-party vendors.
• Partner with the Service Desk to ensure Tier 1 and Tier 2 support coverage, escalation workflows, and knowledge base content is accurate and up to date.
• Define and enforce governance frameworks, usage policies, and best practices for collaboration tools across business units.
• Participate in internal audits, risk assessments, and reviews related to collaboration platforms.
• Drive adoption and provide input into change management and user training strategies.
• Develop metrics, dashboards, and reporting to evaluate platform health and business impact.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 3+ years of experience in managing enterprise collaboration tools in a mid-to-large scale organization.
• Hands-on experience administering and supporting Microsoft Teams, Slack, Box, Webex, and Zoom.
• Familiarity with enterprise security standards, compliance, and identity and access management.
• Experience with ITSM platforms such as ServiceNow.
• Strong analytical and problem-solving skills, with attention to detail and documentation.
• Effective communication skills with both technical and non-technical stakeholders.

Preferred Qualifications

• Product ownership or project management experience in Agile environments.
• Certifications in one or more collaboration platforms (e.g., Microsoft Teams Admin, Slack Certified Admin, Zoom Admin).
• Exposure to automation and scripting tools (e.g., PowerShell, APIs) for platform integration or operational efficiency.

Work Environment and Conditions

Standard business hours with occasional off-hours support for major incidents or changes. Occasional vendor or team meetings outside of standard hours, depending on global team alignment.

Equal Opportunity

Horizon Media is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Salary Range

Salary Range $80,000.00 - $100,000.00 A successful applicant’s actual base salary may vary based on factors such as individual’s skill sets, experience, training, education, licensure/certifications, and qualifications for the role.

Benefits

As an organization, we take an aptitude and competency-based hiring approach. We provide a competitive total rewards package including a discretionary bonus and a variety of benefits including health insurance coverage, life and disability insurance, retirement savings plans, company paid holidays and unlimited paid time off (PTO), mental health and wellness resources, pet insurance, childcare resources, identity theft insurance, fertility assistance programs, and fitness reimbursement.

Company Culture

Want to know what makes Horizon a great place to work? At Horizon, business is personal — and that means connecting with what matters. Horizon is powered by one of the industry’s most celebrated and inclusive workplace cultures. We believe in the talent of our people and the power of personal, with our passion and commitment to excellence driving our success.