Lead Collaboration Platform Owner: Teams, Slack, Zoom

Horizon Media; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings

Unlimited PTO

Pet insurance

Fertility assistance

Fitness reimbursement

Job summary

Horizon Media is seeking a Collaboration Platform Specialist to own the daily operations, support, and lifecycle management of enterprise collaboration platforms, including Microsoft Teams, Slack, Box, Webex, and Zoom.

You will serve as the internal product owner, ensuring alignment with IT strategy, security and compliance requirements, and service delivery standards across the organization.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 3+ years of experience in managing enterprise collaboration tools in a mid-to-large scale organization.
• Hands-on experience administering and supporting Microsoft Teams, Slack, Box, Webex, and Zoom.
• Familiarity with enterprise security standards, compliance, and identity and access management.
• Experience with ITSM platforms such as ServiceNow.
• Strong analytical and problem-solving skills, with attention to detail and documentation.
• Effective communication skills with both technical and non-technical stakeholders.
• Product ownership or project management experience in Agile environments.
• Certifications in collaboration platforms (e.g., Microsoft Teams Admin, Slack Certified Admin, Zoom Admin).
• Exposure to automation and scripting tools (PowerShell, APIs) for platform integration or operational efficiency.

Responsibilities

• Maintain operational ownership and lifecycle management of collaboration platforms including Microsoft Teams, Slack, Box, Webex, and Zoom.
• Act as the product owner and subject matter expert for collaboration technologies, providing leadership in platform configuration, optimization, and vendor management.
• Collaborate with cross-functional IT teams to ensure platform configurations support corporate security and compliance policies.
• Monitor platform performance, usage trends, and incidents; ensure timely resolution of issues through coordination with internal IT resources and third-party vendors.
• Partner with the Service Desk to ensure Tier 1 and Tier 2 support coverage, escalation workflows, and knowledge base content is accurate and up to date.
• Define and enforce governance frameworks, usage policies, and best practices for collaboration tools across business units.
• Participate in internal audits, risk assessments, and reviews related to collaboration platforms.
• Drive adoption and provide input into change management and user training strategies.
• Develop metrics, dashboards, and reporting to evaluate platform health and business impact.

Tools

Microsoft Teams

Slack

Box

Webex

Zoom

ServiceNow

Job description

Horizon Media is seeking a Collaboration Platform Specialist to own the daily operations, support, and lifecycle management of enterprise collaboration platforms, including Microsoft Teams, Slack, Box, Webex, and Zoom.

You will serve as the internal product owner, ensuring alignment with IT strategy, security and compliance requirements, and service delivery standards across the organization.