Coffee Vending Tech Ambassador - East Coast

5th HQ

Durham (NC)

On-site

USD 68,000 - 97,000

Full time

14 days+

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Job summary

5th HQ in Durham, NC is seeking a Technical Ambassador for Coffee Vending Machines on the East Coast. You will provide high-level technical support, guide field technicians, and demonstrate equipment operation to maximize performance.

The role requires at least 3 years of experience with coffee vending or similar equipment, strong troubleshooting, attention to detail, and solid communication. Spanish is a plus; proficiency with Salesforce or similar CRM is beneficial.

Qualifications

Proven experience with coffee vending machines or similar technical equipment (min 3 years).
Strong troubleshooting skills and technical aptitude.
Excellent mechanical aptitude and attention to detail.
Clear written and verbal communication.
Ability to read technical diagrams/blueprints.
Independent time management and task prioritisation.
Bachelor’s degree or equivalent technical certification preferred.

Responsibilities

Proactively follow up with clients post-sale to ensure satisfaction and address concerns.
Provide high-level guidance and support to field technicians for complex issues.
Demonstrate equipment operation and advise on optimal performance.
Document procedures, maintain service records, and report sales activity.
Present new products and services to clients and identify upsell opportunities.
Adhere to company procedures and quality standards.
Build and nurture positive customer relationships.