Coffee Specialist | Elevate Service & Earn Bonuses

Nestlé S.A.; BLOOMINGTON (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Coffee knowledge

Inclusive culture

Training and development

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique, guide them to discover perfect coffee matches, and create memorable experiences beyond just selling. You’ll learn coffee expertise and participate in promotions while contributing to a warm, inviting atmosphere.

You will engage customers with personalized recommendations, enjoy performance-based incentives, and grow within a compassionate, collaborative team environment.

Qualifications

• Customer-focused hospitality and service mindset.
• Able to work open/close shifts, weekends, and holidays.
• Adaptable and resourceful in troubleshooting on the spot.

Responsibilities

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

Skills

Customer service

People skills

Hospitality

Punctual

Tools

POS systems

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique, guide them to discover perfect coffee matches, and create memorable experiences beyond just selling. You’ll learn coffee expertise and participate in promotions while contributing to a warm, inviting atmosphere.

You will engage customers with personalized recommendations, enjoy performance-based incentives, and grow within a compassionate, collaborative team environment.