Coffee Experience Specialist & Customer Advocate

PowerToFly; Newton (MA); On-site; USD 57,859,000 - 63,370,000; Full time

Benefits offered by this job

Free Nespresso machine

Coffee product allowance

401k with company match

Educational reimbursement

Health and mental wellness programs

DEI resource groups

Commuter benefits

Pet adoption reimbursement

Employee recognition program

Discounts at 2,000+ companies

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique, guide and assist with their coffee selections, and deliver an inviting experience that goes beyond selling coffee.

You will help customers discover their perfect match, learn about coffee, and become a coffee expert while contributing to a warm, welcoming team and a culture of service.

Qualifications

• Customer service excellence and hospitality mindset.
• Strong teamwork and collaboration.
• Ability to learn and convey product knowledge.

Responsibilities

• Brand Advocate: you share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: you have a heart for hospitality and working with people.
• Greet and Engage: you create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: you understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: you offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: you proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: you will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: you will undergo a training period that sets you up for success well beyond your first day.

Skills

Customer service

Hospitality

Team collaboration

Product knowledge

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique, guide and assist with their coffee selections, and deliver an inviting experience that goes beyond selling coffee.

You will help customers discover their perfect match, learn about coffee, and become a coffee expert while contributing to a warm, welcoming team and a culture of service.