Coffee Specialist: Customer Experience & Growth

Nestlé Nespresso SA; Minneapolis (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free Nespresso machine

Coffee product allowance

401k with company match

Educational reimbursement

Health and mental wellness programs

DE&I resource groups

Commuter benefits

Pet adoption reimbursement

Employee recognition program

Discounts at 2,000+ companies

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique and guide them to discover their perfect coffee match, creating memorable experiences beyond selling coffee.

You’ll learn coffee expertise, participate in a training period, and enjoy performance-based incentives and a broad benefits package, including 401k with company match and health programs.

Qualifications

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

Responsibilities

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye‑catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

Skills

Customer service

Adaptability

Punctuality

Problem solving

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique and guide them to discover their perfect coffee match, creating memorable experiences beyond selling coffee.

You’ll learn coffee expertise, participate in a training period, and enjoy performance-based incentives and a broad benefits package, including 401k with company match and health programs.