Coffee Experience Specialist - Customer Champion

Nestlé S.A.; Paramus, Northern (NJ, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay with quarterly bonuses

Coffee expertise training

DE&I resource groups

Job summary

Nestlé Nespresso USA is hiring a Coffee Specialist/Sales Associate to welcome customers in our New Jersey boutique. You will guide guests to coffee and machine options, provide tastings, and offer expert service while upholding a premium shopping experience.

You’ll work with a collaborative team, learn our products in depth, and support store operations. Excellent communication, hospitality, and a passion for coffee are essential for success.

Qualifications

• Passion for coffee and exceptional customer service.
• Ability to create inviting customer experiences.
• Strong communication and guest engagement skills.

Responsibilities

• Greet and engage customers, creating a memorable boutique experience.
• Understand customer needs and recommend coffee and machines.
• Share knowledge through complimentary tastings and product information.
• Maintain neat displays, assist with shipments, and keep the coffee wall stocked.
• Support team collaboration and provide great service during shifts.

Skills

Customer service

Hospitality

Excellent communication

Adaptable

Job description

Nestlé Nespresso USA is hiring a Coffee Specialist/Sales Associate to welcome customers in our New Jersey boutique. You will guide guests to coffee and machine options, provide tastings, and offer expert service while upholding a premium shopping experience.

You’ll work with a collaborative team, learn our products in depth, and support store operations. Excellent communication, hospitality, and a passion for coffee are essential for success.