Coffee Specialist & Customer Experience Advocate

Nestlé S.A.; Seattle (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free machine

Product allowance

401k with company match

Educational reimbursement

Wellness programs

DEI resource groups

Commuter benefits

Pet adoption reimbursement

Employee discounts

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to be the welcoming face of our retail boutique in Seattle, guiding customers and helping them discover their perfect coffee. You will deliver exceptional service, share our sustainability values, and promote our products and tastings while keeping the boutique engaging and well organized.

You should be a people person, thrive in a fast-paced environment, and be flexible for open and closing shifts, weekends, and holidays.

Qualifications

• Customer service mindset and hospitality focus.
• Strong communication with customers and team.
• Ability to engage customers and communicate product details.

Responsibilities

• Brand Advocate: share our mission and values in sustainability and recycling.
• Customer Obsessed: maintain a welcoming, hospitality-driven customer experience.
• Greet and Engage: create a memorable experience that makes customers feel valued.
• Listen and Learn: understand customer needs and recommend coffee and machine solutions.
• Product Knowledge and Promotions: offer tastings and showcase knowledge to build the customer base.

Skills

Customer service

Hospitality

Communication

Open availability

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to be the welcoming face of our retail boutique in Seattle, guiding customers and helping them discover their perfect coffee. You will deliver exceptional service, share our sustainability values, and promote our products and tastings while keeping the boutique engaging and well organized.

You should be a people person, thrive in a fast-paced environment, and be flexible for open and closing shifts, weekends, and holidays.