Coffee Experience Specialist: Customer‑Centric Sales

Nestlé S.A.; New York (NY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay bonuses

Coffee expertise

Caring culture

Growth and development

Purposeful work

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to warmly welcome customers in our New York boutique, guide them to their perfect coffee, and create a memorable visit. You’ll learn the coffee landscape, showcase machines, and drive friendly, knowledgeable service.

You’ll work in a fast-paced retail setting, engage guests with tastings, and collaborate with the team to maintain a welcoming, clean store while upholding brand standards.

Qualifications

• People-oriented and customer-focused.
• Able to work in a fast-paced environment.
• Punctual and available for open/close shifts, weekends and holidays.
• Patient and resourceful in troubleshooting on the spot.

Responsibilities

• Brand Advocate: share mission and values in sustainability and recycling.
• Customer Obsessed: hospitality mindset and people focus.
• Greet and Engage: create a memorable experience for customers.
• Listen and Learn: assess needs and recommend coffee and machine solutions.
• Product Knowledge and Promotions: offer tastings and share knowledge to grow sales.
• Team Collaboration and Respect: support teammates for a cohesive environment.
• Operations and Safety: maintain boutique, assist shipments, display, stock, cleanliness.
• Training and Learning: complete training for success beyond day one.

Skills

Customer Service

Hospitality

Team Player

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to warmly welcome customers in our New York boutique, guide them to their perfect coffee, and create a memorable visit. You’ll learn the coffee landscape, showcase machines, and drive friendly, knowledgeable service.

You’ll work in a fast-paced retail setting, engage guests with tastings, and collaborate with the team to maintain a welcoming, clean store while upholding brand standards.