Coffee Experience Specialist — Elevate Customer Moments

Nestlé Nespresso SA; Scottsdale (AZ); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Free Nespresso machine

Coffee product allowance

401k with company match

Healthcare coverage

DEI resource groups

Commuter benefits

Employee discounts

Job summary

Nestlé Nespresso USA in Scottsdale is seeking a Coffee Specialist/Sales Associate to welcome customers, guide tastings, and help guests discover their perfect coffee and machine solutions. You will greet and engage, share our sustainability values, provide excellent service, and maintain an inviting boutique environment.

Training is provided to build product knowledge and sales skills. This role offers hourly pay of $21, bonuses, and a comprehensive benefits package, including health coverage

Qualifications

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

Responsibilities

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our boutique environment, assisting with shipments, displays, and cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

Skills

Customer service

Hospitality

Adaptability

Time management

Job description

Nestlé Nespresso USA in Scottsdale is seeking a Coffee Specialist/Sales Associate to welcome customers, guide tastings, and help guests discover their perfect coffee and machine solutions. You will greet and engage, share our sustainability values, provide excellent service, and maintain an inviting boutique environment.

Training is provided to build product knowledge and sales skills. This role offers hourly pay of $21, bonuses, and a comprehensive benefits package, including health coverage