Coffee Shop Team Leader & Guest Experience Champion

Ziggi’s Coffee, LLC; Rapid City (SD); On-site; USD 45,000 - 60,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking an Assistant Manager to support the General Manager in running day-to-day operations, training staff, and fostering a positive store culture. The role focuses on guest experience, teamwork, and adherence to brand standards in a fast-paced coffee shop environment.

You will lead by example, handle shift leadership, and collaborate with the GM and owners to ensure smooth service and consistent quality.

Qualifications

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

Leadership experience

Job description

Ziggi’s Coffee, LLC is seeking an Assistant Manager to support the General Manager in running day-to-day operations, training staff, and fostering a positive store culture. The role focuses on guest experience, teamwork, and adherence to brand standards in a fast-paced coffee shop environment.

You will lead by example, handle shift leadership, and collaborate with the GM and owners to ensure smooth service and consistent quality.