Coffee Shop Team Lead & Guest Experience Champion

Ziggi’s Coffee, LLC; Gilbert (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking an Assistant Manager to partner with the General Manager, ensuring smooth daily operations and a guest-focused culture in a fast-paced cafe. You’ll lead by example, support staff development, and uphold brand standards across shifts.

You’ll manage onboarding, training, safety and cleanliness, handle shift leadership, and coordinate inventory, deposits, and invoices as needed. This role centers on people, coffee quality, and a positive store environment where both

Qualifications

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands‑on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well‑being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision‑maker on shift.

Skills

Leadership experience

Operations knowledge

Feedback & adaptability

Interpersonal communication

Reliability

Training completion

Job description

Ziggi’s Coffee, LLC is seeking an Assistant Manager to partner with the General Manager, ensuring smooth daily operations and a guest-focused culture in a fast-paced cafe. You’ll lead by example, support staff development, and uphold brand standards across shifts.

You’ll manage onboarding, training, safety and cleanliness, handle shift leadership, and coordinate inventory, deposits, and invoices as needed. This role centers on people, coffee quality, and a positive store environment where both