Cafe Team Leader & Guest Experience Coach

Ziggi’s Coffee, LLC; Fairbury (NE); On-site; USD 32,000 - 46,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking an Assistant Manager who partners with the General Manager to lead the team and uphold day-to-day operations while delivering exceptional guest experiences.

You will support onboarding, hands-on training, and ongoing team development, and foster a safe, inclusive store culture. This role requires clear communication, reliability, and the ability to step in as a trusted leader during GM absences.

Qualifications

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting.
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

Leadership

Customer service

Communication

Reliability

Tools

POS system

Job description

Ziggi’s Coffee, LLC is seeking an Assistant Manager who partners with the General Manager to lead the team and uphold day-to-day operations while delivering exceptional guest experiences.

You will support onboarding, hands-on training, and ongoing team development, and foster a safe, inclusive store culture. This role requires clear communication, reliability, and the ability to step in as a trusted leader during GM absences.