Coffee Shop Team Leader & Guest Experience Builder

Ziggi’s Coffee, LLC; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking an Assistant Manager to lead the team and uphold exceptional guest experiences. Working with the General Manager, this role focuses on store operations, staff development, and a positive, growth-oriented culture.

The ideal candidate will demonstrate leadership in a fast-paced café environment, strong communication, reliability, and a passion for coffee and people. This role emphasizes teamwork and hands-on mentorship.

Qualifications

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting.
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

Leadership experience

Store operations

Communication skills

Reliability

Brand training

Job description

Ziggi’s Coffee, LLC is seeking an Assistant Manager to lead the team and uphold exceptional guest experiences. Working with the General Manager, this role focuses on store operations, staff development, and a positive, growth-oriented culture.

The ideal candidate will demonstrate leadership in a fast-paced café environment, strong communication, reliability, and a passion for coffee and people. This role emphasizes teamwork and hands-on mentorship.