Coffee Shop Lead & Guest Experience Coach

Ziggi’s Coffee, LLC; Louisville (CO); On-site; USD 40,000 - 52,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking an Assistant Manager who will be a proactive, guest-focused leader working with the General Manager to uphold quality, drive daily operations, and foster a positive store culture.

You will help train and develop talent, lead by example, ensure drink quality and service standards, and handle administrative duties on shift, including inventory and deposits, while safeguarding safety and guest experience.

Qualifications

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

Leadership

Communication

Guest experience

Team development

Brand values understanding

Job description

Ziggi’s Coffee, LLC is seeking an Assistant Manager who will be a proactive, guest-focused leader working with the General Manager to uphold quality, drive daily operations, and foster a positive store culture.

You will help train and develop talent, lead by example, ensure drink quality and service standards, and handle administrative duties on shift, including inventory and deposits, while safeguarding safety and guest experience.