Coffee Shop Team Lead & Guest Experience Coach

Ziggi’s Coffee, LLC

Rose Hill (KS)

On-site

USD 36,000 - 42,000

Full time

14 days+

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Job summary

Ziggi’s Coffee, LLC in Rose Hill, KS is seeking an Assistant Manager to lead with the General Manager, uphold operations, and develop the team, prioritizing guest experience and drink quality. This role collaborates to maintain a positive store culture and ensures safety and seamless daily operations.

You will coach staff, support onboarding, and step in as a reliable shift leader, guiding decisions with confidence and a customer-centric mindset.

Qualifications

3–6 months of leadership experience in a coffee shop or similar fast-paced setting.
Strong grasp of daily store operations, drink quality standards, and service fundamentals.
Able to lead by example, give and receive feedback, and step into any role as needed.
Excellent interpersonal and communication skills.
Proven reliability and ability to take initiative without supervision.
Completion of required training modules and a strong understanding of brand values.

Responsibilities

Partner with the General Manager to lead the team and maintain day-to-day operations.
Support new hire onboarding, hands-on training, and continual team development.
Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
Communicate consistently and clearly with the General Manager, store owners, and team members.
Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
Assist in upholding health, safety, and cleanliness standards across the store.
Step into leadership during GM absences and serve as a reliable decision-maker on shift.