Coffee Shop GM: Lead Teams & Elevate Guest Experience

Ziggi’s Coffee, LLC; El Dorado (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Ziggi’s Coffee, LLC in El Dorado, AR is seeking a hands-on General Manager to lead store operations, coach the team, and drive guest satisfaction with energy and accountability.

You will set the store culture, manage scheduling and inventory, ensure food safety and quality, and develop future leaders while representing the Ziggi’s Coffee brand on every shift.

This role requires strong communication, resilience, and a passion for hospitality and growth of team members.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Coffee service operations

Team development

Scheduling & labor management

Communication under pressure

Employee coaching

Culture building

Job description

Ziggi’s Coffee, LLC in El Dorado, AR is seeking a hands-on General Manager to lead store operations, coach the team, and drive guest satisfaction with energy and accountability.

You will set the store culture, manage scheduling and inventory, ensure food safety and quality, and develop future leaders while representing the Ziggi’s Coffee brand on every shift.

This role requires strong communication, resilience, and a passion for hospitality and growth of team members.