Coffee Shop General Manager - Lead, Inspire & Grow Teams

Ziggi’s Coffee, LLC; Lakewood (CA); Sur place; USD 75 000 - 95 000; Plein temps

Résumé du poste

Ziggi’s Coffee, LLC in California seeks a General Manager who leads hands-on, inspires excellence, and ensures a welcoming space for customers and team members. You will oversee all store operations, drive performance, and model the brand’s values.

You’ll coach and develop a hardworking team, manage labor, schedule shifts, control inventory, and uphold food safety and guest experience standards. This role demands clear communication with owners and staff to align goals and culture.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsabilités

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Connaissances

Leadership experience

Coffee service operations

Guest experience standards

Coaching and team development

Scheduling and labor goals

Inventory management

Clear communication under pressure

Positive team culture building

Description du poste

Ziggi’s Coffee, LLC in California seeks a General Manager who leads hands-on, inspires excellence, and ensures a welcoming space for customers and team members. You will oversee all store operations, drive performance, and model the brand’s values.

You’ll coach and develop a hardworking team, manage labor, schedule shifts, control inventory, and uphold food safety and guest experience standards. This role demands clear communication with owners and staff to align goals and culture.