Coffee Experience Specialist — Retail Sales

Nestlé Nespresso SA; Miami (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Coffee expertise

Caring Culture

Growth & Development

Purposeful work

Job summary

Nestlé Nespresso USA is hiring a Retail Sales Associate for our Brickell City Centre boutique in Miami. You will guide customers, help them discover their perfect coffee match, and create an inviting experience beyond selling coffee.

You’ll grow as a coffee expert through training, enjoy performance-based incentives, and benefit from a total rewards package including health options and a 401k match. This role emphasizes hospitality, teamwork, and sustainability inside a premium boutique setting.

Qualifications

• You are inherently a people person.
• You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

Responsibilities

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

Job description

Nestlé Nespresso USA is hiring a Retail Sales Associate for our Brickell City Centre boutique in Miami. You will guide customers, help them discover their perfect coffee match, and create an inviting experience beyond selling coffee.

You’ll grow as a coffee expert through training, enjoy performance-based incentives, and benefit from a total rewards package including health options and a 401k match. This role emphasizes hospitality, teamwork, and sustainability inside a premium boutique setting.