Coffee Experience Specialist — Customer Obsessed

Nestlé Nespresso SA; Miami (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free Nespresso machine

401k with company match

Healthcare coverage

Job summary

Nestlé Nespresso USA is hiring a Retail Sales Associate at Aventura Mall to welcome customers, guide coffee selections and provide an inviting boutique experience that goes beyond selling beverages. You will greet customers, learn their needs, offer personalized coffee and machine recommendations, and contribute to a warm, hospitality-driven store culture with teamwork and integrity.

The role emphasizes product knowledge, customer hospitality, and adherence to brand standards while supporting

Qualifications

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment and adapt to change.
• Punctual and available to work open/closing shifts, weekends and holidays.
• Patient and resourceful in troubleshooting on the spot.

Responsibilities

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer's needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our boutique environment, assisting with shipments, displays, and cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

Skills

Customer service

Hospitality

Communication

Job description

Nestlé Nespresso USA is hiring a Retail Sales Associate at Aventura Mall to welcome customers, guide coffee selections and provide an inviting boutique experience that goes beyond selling beverages. You will greet customers, learn their needs, offer personalized coffee and machine recommendations, and contribute to a warm, hospitality-driven store culture with teamwork and integrity.

The role emphasizes product knowledge, customer hospitality, and adherence to brand standards while supporting