Retail Coffee Concierge – Premium Customer Experience

Nestlé S.A.; Miami, Northern (FL, KY); Hybrid; USD 2,480,000 - 3,444,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Education reimbursement

DE&I resource groups

Employee discounts

Job summary

Nestlé Nespresso USA is seeking a Retail Sales Associate for Brickell City Centre in Miami. You will be the welcoming face of our boutique, guiding customers to discover their perfect coffee match and creating unforgettable moments with Nespresso.

The role emphasizes hospitality, expert coffee knowledge, and delivering an inviting shopping experience. Competitive pay, quarterly bonuses, and opportunities for personal development are offered within a supportive team.

Qualifications

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

Responsibilities

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

Skills

Customer service

Hospitality

Punctuality

Adaptability

Troubleshooting

Job description

Nestlé Nespresso USA is seeking a Retail Sales Associate for Brickell City Centre in Miami. You will be the welcoming face of our boutique, guiding customers to discover their perfect coffee match and creating unforgettable moments with Nespresso.

The role emphasizes hospitality, expert coffee knowledge, and delivering an inviting shopping experience. Competitive pay, quarterly bonuses, and opportunities for personal development are offered within a supportive team.