Coffee Experience Specialist & Customer Advocate

Nestlé S.A.; Florida; On-site; USD 2,480,000 - 3,306,000; Part time

Benefits offered by this job

Competitive pay

Coffee expertise

Caring Culture

Growth and Development

Purposeful work

Job summary

Nestlé Nespresso USA is seeking a Retail Sales Associate at Aventura Mall to warmly welcome customers, guide them to their perfect coffee match, and provide an inviting in-store experience. You’ll learn coffee science and become a product expert while delivering exceptional service and promoting our boutique offerings.

You will participate in continuous training, enjoy a supportive team, and help uphold an elegant boutique environment with a focus on hospitality and customer satisfaction.

Qualifications

• Customer service experience preferred.
• Hospitality mindset and energetic demeanor.

Responsibilities

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

Job description

Nestlé Nespresso USA is seeking a Retail Sales Associate at Aventura Mall to warmly welcome customers, guide them to their perfect coffee match, and provide an inviting in-store experience. You’ll learn coffee science and become a product expert while delivering exceptional service and promoting our boutique offerings.

You will participate in continuous training, enjoy a supportive team, and help uphold an elegant boutique environment with a focus on hospitality and customer satisfaction.