Coffee Experience Specialist | Elevate Every Guest

Nestlé S.A.; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

DEI Groups

Free machine & coffee allowance

Job summary

Nestlé Nespresso USA in Boston is seeking a Coffee Specialist/Sales Associate to welcome customers, guide them to their perfect coffee, and deliver an inviting in-store experience.

You will greet, engage, and educate guests on our range, support merchandising, and participate in training to grow product knowledge and service excellence.

This role offers competitive pay, quarterly incentives, and a pathway to develop in a caring, inclusive team that values sustainability and community.

Qualifications

• Experience in retail or guest-facing roles.
• Ability to work open hours, including weekends and holidays.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

Skills

Customer service

Hospitality

Communication

Product knowledge

Job description

Nestlé Nespresso USA in Boston is seeking a Coffee Specialist/Sales Associate to welcome customers, guide them to their perfect coffee, and deliver an inviting in-store experience.

You will greet, engage, and educate guests on our range, support merchandising, and participate in training to grow product knowledge and service excellence.

This role offers competitive pay, quarterly incentives, and a pathway to develop in a caring, inclusive team that values sustainability and community.