Customer-Obsessed Coffee Experience Specialist

Nestlé S.A.; Lone Tree (CO); On-site; USD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

Quarterly bonuses

401k with company match

Educational reimbursement

Health and mental wellness programs

Job summary

Nestlé Nespresso USA is hiring a Retail Sales Associate to be the welcoming face of our boutique, guiding customers to discover their perfect coffee match and creating unforgettable moments. You’ll build product knowledge, assist with tastings, and support a collaborative store environment in a fast-paced setting.

You’ll thrive on hospitality, be available for open/close shifts including weekends, and contribute to a culture focused on service excellence and sustainability.

Qualifications

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.

Responsibilities

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our boutique environment, assisting with shipments, displays, stocking, and cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success beyond your first day.

Skills

Customer service

Hospitality

Team collaboration

Open availability

Job description

Nestlé Nespresso USA is hiring a Retail Sales Associate to be the welcoming face of our boutique, guiding customers to discover their perfect coffee match and creating unforgettable moments. You’ll build product knowledge, assist with tastings, and support a collaborative store environment in a fast-paced setting.

You’ll thrive on hospitality, be available for open/close shifts including weekends, and contribute to a culture focused on service excellence and sustainability.