Coffee Experience Specialist

Nestlé S.A.; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 45,000; Full time

Benefits offered by this job

Free Nespresso machine

Coffee product allowance

401k with company match

Educational reimbursement

Health and wellness programs

DEI resource groups

Commuter benefits

Employee recognition

Discounts at partner companies

Job summary

Nestlé Nespresso USA is seeking a Retail Sales Associate in Orlando to welcome customers, guide them to their perfect coffee match, and create unforgettable experiences in our boutique. You will learn about coffee, promote tastings, and help customers discover their ideal machines while contributing to a friendly, welcoming team environment.

The role offers performance-based incentives, a total rewards package, and opportunities for personal growth.

Qualifications

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.

Responsibilities

• Brand Advocate: you share our mission and values in sustainability and recycling.
• Customer Obsessed: you have a heart for hospitality and working with people.
• Greet and Engage: you create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: you understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: you offer complimentary coffee tastings and display your knowledge to build our customer base and sales.
• Team Collaboration and Respect: you support and collaborate with team members to create a cohesive environment.
• Operations and Safety: you maintain our boutique, assist with shipments, displays, and cleanliness.
• Training and Learning: you undergo training that sets you up for success beyond day one.

Skills

People person

Customer service

Open/closing shifts

Job description

Nestlé Nespresso USA is seeking a Retail Sales Associate in Orlando to welcome customers, guide them to their perfect coffee match, and create unforgettable experiences in our boutique. You will learn about coffee, promote tastings, and help customers discover their ideal machines while contributing to a friendly, welcoming team environment.

The role offers performance-based incentives, a total rewards package, and opportunities for personal growth.