Coffee Experience Lead & Retail Team Coach

Nestle; Walnut Creek (CA); On-site; USD 64,000 - 73,000; Full time

Benefits offered by this job

Free Nespresso machine

401k with company match

Educational reimbursement

Health and mental wellness programs

DE&I resource groups

Commuter benefits

Pet adoption reimbursement

Employee recognition program

Discounts at over 2,000 companies

Job summary

Nestlé Nespresso USA is seeking an Assistant Boutique Manager to lead a boutique team and deliver a premium coffee experience. You will guide customer-first strategy, elevate service, streamline operations, and mentor staff to achieve sales goals with a hospitality‑driven mindset.

You will foster a culture of learning, deliver tastings, and engage with the community to grow brand presence while ensuring safety and quality across daily activities.

Qualifications

• 3+ years of professional management experience in a fast-paced or luxury retail environment.
• 2+ years of supervisory experience in people management and development of multiple direct reports.
• High School Diploma or GED required; bachelor's degree preferred

Responsibilities

• Embody Customer Service Excellence: Lead as a coffee expert, using storytelling to educate customers and create a warm, welcoming experience.
• Drive Sales Results: Inspire your team to meet goals through clear communication, coaching, and partnership with store leadership.
• Lead Team Development: Motivate through feedback and recognition while fostering a culture of learning and growth.
• Streamline Operations: Adapt quickly, own daily operations, inventory, and scheduling, and maintain visual standards to drive efficiency.
• Embody Coffee Expertise: Deliver engaging tastings and share your passion to create memorable coffee moments.
• Connect with the Community: Think entrepreneurially and plan events that attract new customers and boost brand presence.
• Show Agility and Resourcefulness: Approach challenges creatively and encourage your team to experiment and grow.
• Care About Safety: Promote a consistent safety‑first environment for employees and customers.

Skills

3+ years management

2+ years supervision

Passion for coffee

Education

High School Diploma or GED

Job description

Nestlé Nespresso USA is seeking an Assistant Boutique Manager to lead a boutique team and deliver a premium coffee experience. You will guide customer-first strategy, elevate service, streamline operations, and mentor staff to achieve sales goals with a hospitality‑driven mindset.

You will foster a culture of learning, deliver tastings, and engage with the community to grow brand presence while ensuring safety and quality across daily activities.