Boutique Coffee Team Lead – Elevate Customer Experience

Nestle; Charlotte (NC); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonus

Total rewards package

Job summary

Nestlé Nespresso USA is seeking a Team Lead to manage a boutique retail environment, driving sales and delivering exceptional guest experiences. You will coach the team, maintain store standards, and share knowledge of our sustainability practices to build lasting customer relationships.

Join a hospitality-driven culture with a competitive pay package and quarterly bonus opportunities designed to reward performance and teamwork.

Qualifications

• 2+ yrs. experience in driving sales and leading a team in a high-volume retail environment.
• Proven ability to coach and develop a front-line team to deliver exceptional guest experiences.
• Strong communication, time management and analytical skills.

Responsibilities

• Drive results as manager on duty, maximize store productivity and build guest relationships.
• Oversee store standards, merchandising, inventory, cash processes and safety.
• Lead and coach the team to deliver personalized coffee experiences and sustainability messaging.

Skills

Sales leadership

Retail experience

Customer service

Communication

Job description

Nestlé Nespresso USA is seeking a Team Lead to manage a boutique retail environment, driving sales and delivering exceptional guest experiences. You will coach the team, maintain store standards, and share knowledge of our sustainability practices to build lasting customer relationships.

Join a hospitality-driven culture with a competitive pay package and quarterly bonus opportunities designed to reward performance and teamwork.