Coffee Concierge & Brand Advocate - Retail Experience

Nestlé S.A.; Nashville (TN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401k with company match

Educational reimbursement

Health and wellness programs

DEI resource groups

Commuter benefits

Employee recognition program

Discounts at 2,000+ companies

Job summary

Nestlé Nespresso USA is hiring a Retail Sales Associate in Nashville. You will be the welcoming face of the boutique, guiding customers to discover their perfect coffee match and creating memorable experiences that go beyond selling coffee.

Join a collaborative team with growth opportunities, a strong focus on sustainability, and a culture that values people. Training will set you up for success well beyond your first day.

Qualifications

• You are a people person with strong customer service skills.
• You thrive in fast-paced environments and adapt quickly.
• You can work open/close shifts, weekends and holidays with reliability.
• You are patient and resourceful in on-the-spot troubleshooting.

Responsibilities

• Brand Advocate: share our mission in sustainability and support a positive customer experience.
• Customer Obsessed: greet customers, engage authentically, and build rapport.
• Listen and Learn: assess needs and recommend coffee and machine solutions.
• Product Knowledge: demonstrate tastings and promote products to grow sales.
• Team Collaboration: support teammates to maintain a welcoming boutique.
• Operations and Safety: keep displays stocked, ensure cleanliness, and assist shipments.
• Training and Learning: complete training to excel beyond day one.

Skills

Customer service

Hospitality

Punctuality

Job description

Nestlé Nespresso USA is hiring a Retail Sales Associate in Nashville. You will be the welcoming face of the boutique, guiding customers to discover their perfect coffee match and creating memorable experiences that go beyond selling coffee.

Join a collaborative team with growth opportunities, a strong focus on sustainability, and a culture that values people. Training will set you up for success well beyond your first day.