CoE Field Service Operations Leader (Remote US)

ABB; Arizona; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

401k plan

Employee Stock Purchase Plan

11 paid holidays

Job summary

ABB is seeking a leader to run day-to-day Data Center Services in the U.S. remotely, with a preference for Western or Mountain Time zones. You will own service delivery, drive continuous improvement, and mentor Field Service Engineers/Technicians.

The role reports to the Director of Data Center Services Center of Excellence and collaborates across ABB teams. The position emphasizes safety, compliance, and on-time, cost-effective execution, with a substantial travel expectation and a strong

Qualifications

• Bachelor's degree or commensurate experience.
• Knowledge of Data Center Start-up and Commissioning strategies.
• Ability to interpret engineering drawings and technical specs.

Responsibilities

• Improve service availability, quality and customer experience across field service operations.
• Develop and review field service strategy aligned with global objectives.
• Drive KPI-based performance management and first-time-right execution.
• Lead surge team onboarding, training, and compliance.
• Coach and develop Field Service Engineers/Technicians to ensure high-quality execution.
• Collaborate across ABB teams to assign personnel and resolve issues.

Skills

Customer focus

Strategy development

Leadership

Continuous improvement

Resource planning

Team management

Cross-functional collaboration

HSE compliance

Onsite opportunity identification

Education

Bachelor's degree in Engineering or Business

Tools

MS Project

Google Sheets

Google Docs

Drive

Slides

SAP

Procore

Job description

ABB is seeking a leader to run day-to-day Data Center Services in the U.S. remotely, with a preference for Western or Mountain Time zones. You will own service delivery, drive continuous improvement, and mentor Field Service Engineers/Technicians.

The role reports to the Director of Data Center Services Center of Excellence and collaborates across ABB teams. The position emphasizes safety, compliance, and on-time, cost-effective execution, with a substantial travel expectation and a strong