CoE Data Center Field Services Lead (Remote US)

ABB; Ohio; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

Health, Life & Disability insurance

401k Savings Plan

Job summary

ABB is seeking a Data Center Services leader to run day-to-day activities within the ELSE Data Center Services Center of Excellence in the United States. You will guide field service strategy, ensure high-quality execution, and drive improvements across the service network.

The role reports to the Director, Data Center Services Center of Excellence and offers a remote-first model within the U.S., with a preference for candidates in Western or Mountain time zones. Travel up to 50% is required.

Qualifications

• A Bachelor's Degree in Engineering or Business or commensurate experience.
• Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market
• Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.)
• Must be able to interpret and work from engineering drawings and technical specifications.
• Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.
• Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations
• Strong leadership, clear communication, teamwork, and a proven customer-focused mindset.
• Willing to travel up to 50% of time
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Implements and reviews field service strategy aligned with global business objectives.
• Improves service availability, quality, and customer experience across all field service operations.
• Drives continuous improvement and KPI-based performance management.
• Oversees Surge Team operations, including onboarding, training, and timesheet validation.
• Collaborates across ABB teams to assign personnel and support project execution.

Skills

Leadership

Communication

Travel up to 50%

Problem solving

Education

Bachelor's Degree in Engineering or Business

Tools

MS Project

Google Workspace

SAP

BIM

Compass

CxAlloy

Procore

Job description

ABB is seeking a Data Center Services leader to run day-to-day activities within the ELSE Data Center Services Center of Excellence in the United States. You will guide field service strategy, ensure high-quality execution, and drive improvements across the service network.

The role reports to the Director, Data Center Services Center of Excellence and offers a remote-first model within the U.S., with a preference for candidates in Western or Mountain time zones. Travel up to 50% is required.