COB Team Lead - Hybrid/Remote, Process Improvement

Blue Cross and Blue Shield of North Carolina; Iowa (LA); Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave and surrogacy/ adoption

Career development programs andtuition

Job summary

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to guide departmental staff, oversee workloads, and support execution of operational goals. The role emphasizes coaching, trend analysis, and liaison with frontline staff and cross-functional partners.

The position requires a degree or substantial experience, with 5+ years in related fields and a strong emphasis on leadership and process improvement. Hybrid-flex work arrangements and strong benefits are offered.

Qualifications

• Bachelor's degree or advanced degree required.
• 5+ years of related field experience; in lieu of degree, 7+ years.
• Demonstrated leadership and ability to coach and manage teams.

Responsibilities

• Lead departmental staff and oversee workloads to achieve objectives.
• Provide guidance on issue resolution and process improvements.
• Coach and develop team members with regular feedback and evaluations.
• Coordinate with cross-functional partners and other departments.
• Identify trends, root causes, and implement corrective actions.
• Manage escalations and communicate updates to stakeholders.
• Promote member/customer satisfaction and ensure compliance.

Skills

Leadership

Team Management

Change Management

Operational Efficiency

Performance Management

Performance Review Management

Process Improvements

Project Management

Training and Development

Employee Performance Evaluations

Education

Bachelor's degree or advanced degree

Job description

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to guide departmental staff, oversee workloads, and support execution of operational goals. The role emphasizes coaching, trend analysis, and liaison with frontline staff and cross-functional partners.

The position requires a degree or substantial experience, with 5+ years in related fields and a strong emphasis on leadership and process improvement. Hybrid-flex work arrangements and strong benefits are offered.