COB Team Lead — Process & Performance Coach (Hybrid)

Blue Cross and Blue Shield of North Carolina; Town of Texas (WI); Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave and adoption/surrogacy

Tuition reimbursement and career dev

401k with company match

Job summary

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to guide a departmental team, manage workloads, and help achieve operational goals. The role supports coaching, employee development, and trend analysis while liaising with frontline staff and cross-functional partners.

The position emphasizes leadership, process improvement, and ensuring compliant, high-quality member and customer service. Hybrid work options are available with a focus on collaboration.

Qualifications

• Bachelor's degree or advanced degree, or 7+ years in related field.
• 5+ years of experience in a related field.
• Strong leadership, communication, and coaching capabilities.

Responsibilities

• Lead day-to-day workload to achieve objectives and guide the team.
• Provide coaching and performance evaluations; develop staff.
• Collaborate with cross-functional teams to close gaps and drive improvements.
• Serve as liaison between frontline staff, leadership, and partners.
• Address escalated issues with timely, professional responses.

Skills

People leadership

Coaching

Process improvement

Education

Bachelor's degree or advanced degree

7+ years related experience in lieu of degree

Tools

Lean Six Sigma certification

Job description

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to guide a departmental team, manage workloads, and help achieve operational goals. The role supports coaching, employee development, and trend analysis while liaising with frontline staff and cross-functional partners.

The position emphasizes leadership, process improvement, and ensuring compliant, high-quality member and customer service. Hybrid work options are available with a focus on collaboration.