Hybrid COB Team Leader for Operations Excellence

Blue Cross and Blue Shield of North Carolina; Arizona; Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Health benefits

401k with company match

PTO and wellness programs

Tuition reimbursement

Job summary

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to lead departmental staff, oversee workloads, and support operational goals. The role focuses on coaching, performance management, and cross-team collaboration to ensure member and customer satisfaction.

Hybrid work options and comprehensive benefits are offered as part of the package. The position requires a bachelor's degree or higher and 5+ years in a related field, or 7+ years without a degree.

Qualifications

• Bachelor's degree or advanced degree in a related field.
• 5+ years of experience in related field; in lieu of degree, 7+ years of experience.

Responsibilities

• Lead departmental staff and oversee workloads to meet objectives.
• Guide issue resolution and promote member satisfaction.
• Coach employees and conduct performance evaluations.
• Coordinate with cross-functional partners to address gaps.
• Identify trends and root causes; implement actions.
• Audit team work and develop performance improvement plans.

Skills

People leadership

Process improvement

Coaching

Performance evaluations

Team management

Education

Bachelor's degree or advanced degree

Job description

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to lead departmental staff, oversee workloads, and support operational goals. The role focuses on coaching, performance management, and cross-team collaboration to ensure member and customer satisfaction.

Hybrid work options and comprehensive benefits are offered as part of the package. The position requires a bachelor's degree or higher and 5+ years in a related field, or 7+ years without a degree.