Benefits Coordination Team Lead | Hybrid/Remote

Blue Cross and Blue Shield of North Carolina; Indiana (PA); Hybrid; USD 67,000 - 107,000; Full time

Job summary

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to guide a departmental staff and oversee workloads in a Hybrid Flex work setting. You will support performance coaching, ensure compliance, and act as a primary contact for operational updates and escalations.

The role emphasizes leadership, process improvement, and cross-functional collaboration to enhance member and customer satisfaction. Prior COB experience is beneficial.

Qualifications

• Bachelor's degree or advanced degree required or equivalent experience.
• 5+ years of experience in a related field; in lieu of degree, 7+ years of experience.

Responsibilities

• Lead day-to-day team workload to meet objectives.
• Coach and develop team members through regular feedback and evaluations.
• Act as a liaison between frontline staff, leadership and cross-functional partners.

Skills

Leadership experience

Team coaching

Education

Bachelor's degree or higher

Job description

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to guide a departmental staff and oversee workloads in a Hybrid Flex work setting. You will support performance coaching, ensure compliance, and act as a primary contact for operational updates and escalations.

The role emphasizes leadership, process improvement, and cross-functional collaboration to enhance member and customer satisfaction. Prior COB experience is beneficial.