COB Team Lead: Operational Excellence & Coaching

Habitat For Humanity Of Durham; United States; Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, vision

401k match

Paid time off

Tuition reimbursement

Job summary

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to guide a departmental team, manage workloads, and drive operational goals. You’ll coach performance, support development, and liaise across frontline staff and leadership.

The role emphasizes process improvement, cross-functional collaboration, and customer satisfaction, with a hybrid-flex work model and clear salary range. Sponsorship is not offered for this position.

Qualifications

• Bachelor's degree or advanced degree where required.
• 5+ years of experience in related field or 7+ years in lieu of degree.

Responsibilities

• Lead the team to meet business objectives and coach performance.
• Act as a resource for workflows and process improvements.
• Foster a positive, accountable team culture and handle escalations.
• Ensure staff are trained and respond professionally to inquiries.
• Conduct regular coaching conversations and formal evaluations.
• Collaborate with cross-functional teams to address gaps and trends.

Skills

Leadership

Team Management

Coaching

Process Improvement

Change Management

Performance Evaluation

Project Management

Training and Development

Education

Bachelor's degree

Advanced degree

Tools

Lean Six Sigma

Job description

Blue Cross NC is seeking a Team Leader, Coordination of Benefits (COB) to guide a departmental team, manage workloads, and drive operational goals. You’ll coach performance, support development, and liaise across frontline staff and leadership.

The role emphasizes process improvement, cross-functional collaboration, and customer satisfaction, with a hybrid-flex work model and clear salary range. Sponsorship is not offered for this position.