COB Team Lead: Process & People Leader

Blue Cross and Blue Shield of North Carolina; Oklahoma; Hybrid; USD 67,000 - 107,000; Full time

Benefits offered by this job

Medical, dental, and vision

401k with match

PTO

Tuition reimbursement

Parental leave

Job summary

Blue Cross NC is seeking a Team Leader for Coordination of Benefits to guide a department, manage workloads, and drive achievement of operational goals in a Hybrid Flex environment.

You will coach staff, develop talent, analyze trends, and coordinate with frontline and cross-functional partners to ensure compliant, high-quality member and customer service.

The role offers opportunities for leadership development and a comprehensive benefits package.

Qualifications

• Bachelor's degree or advanced degree required.
• 5+ years in a related field; or 7+ years if no degree.
• Experience leading teams and coaching staff.

Responsibilities

• Lead day-to-day workloads to meet objectives.
• Provide guidance on processes and share best practices.
• Foster a positive, accountable team culture.
• Coach team members and conduct evaluations.
• Partner with cross-functional teams to close gaps.

Skills

People leadership

Coaching & development

Process improvement

Root cause analysis

Performance management

Education

Bachelor's degree or advanced degree

7+ years related experience

Job description

Blue Cross NC is seeking a Team Leader for Coordination of Benefits to guide a department, manage workloads, and drive achievement of operational goals in a Hybrid Flex environment.

You will coach staff, develop talent, analyze trends, and coordinate with frontline and cross-functional partners to ensure compliant, high-quality member and customer service.

The role offers opportunities for leadership development and a comprehensive benefits package.