CNC Field Service Engineer - Install, Troubleshoot & Optimize

Clear Concepts, Inc.; Memphis (TN); Remote; USD 70,000 - 95,000; Full time

Job summary

Clear Concepts, Inc. is seeking a CNC Field Service Engineer to install, troubleshoot, and repair CNC machine tools at customer sites nationwide. The role requires strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset.

Reports to the CNC Field Service Manager and supports customers, distributors, and internal teams through both on-site and remote technical support. The position offers extensive travel (100% on weekdays).

Qualifications

• 5+ years of CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of remote technical support within the machine tool industry.
• Experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Proficiency with FANUC CNC controls.
• Excellent troubleshooting and customer service skills.
• Willingness to travel 100% on weekdays.

Responsibilities

• Install CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot electrical, mechanical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

Electrical skills

Mechanical skills

Diagnostic skills

Customer service

Communication

Troubleshooting

Travel readiness

Tools

FANUC controls

PLC programming

CNC control systems

Job description

Clear Concepts, Inc. is seeking a CNC Field Service Engineer to install, troubleshoot, and repair CNC machine tools at customer sites nationwide. The role requires strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset.

Reports to the CNC Field Service Manager and supports customers, distributors, and internal teams through both on-site and remote technical support. The position offers extensive travel (100% on weekdays).