CNC Field Service Engineer - Install & Troubleshoot

Ashton North LLC; Memphis (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

Ashton North LLC is seeking a CNC Field Service Engineer to install, troubleshoot, and service CNC machine tools at customer sites nationwide. The role emphasizes strong electrical/mechanical expertise, PLC programming, and FANUC controls, with extensive travel (100%) to customer sites and events.

The ideal candidate will provide on-site and remote technical support, perform geometry checks and alignments, and train customers while coordinating projects as needed.

Qualifications

• 5+ years of CNC machine tool maintenance and service experience (electrical and mechanical).
• 5+ years of remote technical support experience in machine tools.
• Proven experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Familiar with CNC control systems, including FANUC.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100% weekdays) and work independently in the field.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
• Identify root causes and recommend corrective actions including repair or replacement solutions
• Provide on-site and remote technical support via phone, email, and other communication channels
• Support customers, distributors, and internal teams with technical guidance and problem resolution
• Provide customer training and assist with project coordination as needed
• Provide service support at trade shows and company events when required
• Maintain detailed service documentation and reporting
• Travel extensively (100%) including overnights and occasional weekend travel
• Perform other duties as needed

Skills

CNC maintenance experience

Remote technical support experience

PLC programming knowledge

Troubleshooting

Customer service

Tools

FANUC controls

CNC control systems

Power circuits knowledge

Job description

Ashton North LLC is seeking a CNC Field Service Engineer to install, troubleshoot, and service CNC machine tools at customer sites nationwide. The role emphasizes strong electrical/mechanical expertise, PLC programming, and FANUC controls, with extensive travel (100%) to customer sites and events.

The ideal candidate will provide on-site and remote technical support, perform geometry checks and alignments, and train customers while coordinating projects as needed.