CNC Field Service Engineer - Remote/Onsite, 100% Travel

Ashton North LLC; Nashville (TN); Remote; USD 85,000 - 120,000; Full time

Job summary

Ashton North LLC partners with a leading CNC machine tool builder to recruit a Field Service Engineer. You will install, troubleshoot, and maintain CNC machines at customer sites nationwide, with extensive travel and a focus on customer satisfaction.

Ideal candidates have 5+ years in CNC tool maintenance, strong electrical/mechanical skills, and proven PLC/FANUC expertise. You will report to the CNC Field Service Manager and support customers, distributors, and internal teams across the region.

Qualifications

• 5+ years CNC machine tool maintenance and service (electrical & mechanical).
• 5+ years remote technical support in the machine tool industry.
• Experience installing/servicing machining centers with leveling and geometric alignment.
• Strong PLC programming and troubleshooting knowledge.
• Experience with CNC control systems, including FANUC.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication and customer service skills.
• Willingness to travel 100% during weekdays and work independently.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement solutions.
• Provide on-site and remote technical support via phone, email, and other communication channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

Electrical expertise

Mechanical expertise

PLC programming

CNC control

Tools

FANUC controls

Job description

Ashton North LLC partners with a leading CNC machine tool builder to recruit a Field Service Engineer. You will install, troubleshoot, and maintain CNC machines at customer sites nationwide, with extensive travel and a focus on customer satisfaction.

Ideal candidates have 5+ years in CNC tool maintenance, strong electrical/mechanical skills, and proven PLC/FANUC expertise. You will report to the CNC Field Service Manager and support customers, distributors, and internal teams across the region.