CMDB & ITIL Configuration Specialist (Junior/Mid)

careers-dminc; Atlanta (GA); On-site; USD 150,011 - 162,594; Full time

Job summary

DMI is seeking a Junior/Mid-Level Configuration Manager in Atlanta to maintain CMDB integrity across the IT environment. You will support ServiceNow CMDB, asset relationships, and configuration control to improve service delivery and change management effectiveness.

Work closely with infrastructure, applications, asset management, and ServiceNow teams to ensure data accuracy and ITIL-aligned processes. Strong documentation and cross-functional collaboration are required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3–5 years of experience supporting Configuration Management, CMDB administration, Asset Management, or IT Operations.
• Experience working with ServiceNow CMDB or comparable ITSM platforms.
• Familiarity with ITIL Configuration and Change Management processes.
• Strong analytical, documentation, and organizational skills.
• Ability to work effectively within cross-functional technical teams.

Responsibilities

• Maintain Configuration Items (CIs) and relationships within the ServiceNow CMDB.
• Perform routine audits and validation of configuration data to ensure completeness and accuracy.
• Support Change Management activities by evaluating configuration impacts and maintaining baseline documentation.
• Assist with discovery, reconciliation, and lifecycle management of enterprise IT assets and configuration records.
• Collaborate with technical teams to document infrastructure, application, and service dependencies.
• Monitor CMDB health and recommend improvements to data quality and governance.
• Support configuration audits, compliance reviews, and reporting activities.
• Maintain configuration documentation, standards, and operating procedures.
• Participate in process improvement initiatives that strengthen Configuration Management practices.
• Ensure activities comply with ITIL processes and organizational policies.

Skills

Strong analytical

Documentation

Organizational skills

Cross-functional teamwork

Education

Bachelor's degree in IT/CS or related

Tools

ServiceNow CMDB

Job description

DMI is seeking a Junior/Mid-Level Configuration Manager in Atlanta to maintain CMDB integrity across the IT environment. You will support ServiceNow CMDB, asset relationships, and configuration control to improve service delivery and change management effectiveness.

Work closely with infrastructure, applications, asset management, and ServiceNow teams to ensure data accuracy and ITIL-aligned processes. Strong documentation and cross-functional collaboration are required.