Aspiring Configuration Manager – CMDB & ServiceNow Pro

DMI; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Convenience/Concierge

Development

Financial

Recognition

Wellness

Job summary

DMI is seeking a Junior/ Mid-Level Configuration Manager to maintain the integrity and accuracy of enterprise configuration information across an IT environment. This role supports CMDB administration, asset relationships, and configuration control activities to improve service delivery, operational visibility, and change management effectiveness.

Working closely with infrastructure, application, asset management, and ServiceNow teams, you will help ensure configuration data remains accurate,

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3–5 years of experience supporting Configuration Management, CMDB administration, Asset Management, or IT Operations.
• Experience with ServiceNow CMDB or comparable ITSM platforms.
• Familiarity with ITIL Configuration and Change Management processes.
• Strong analytical, documentation, and organizational skills.
• Ability to work effectively within cross-functional technical teams.

Responsibilities

• Maintain Configuration Items (CIs) and relationships within the ServiceNow CMDB.
• Perform routine audits and validation of configuration data to ensure completeness and accuracy.
• Support Change Management activities by evaluating configuration impacts and maintaining baseline documentation.
• Assist with discovery, reconciliation, and lifecycle management of enterprise IT assets and configuration records.
• Collaborate with technical teams to document infrastructure, application, and service dependencies.
• Monitor CMDB health and recommend improvements to data quality and governance.
• Support configuration audits, compliance reviews, and reporting activities.
• Maintain configuration documentation, standards, and operating procedures.
• Participate in process improvement initiatives that strengthen Configuration Management practices.
• Ensure activities comply with ITIL processes and organizational policies.

Skills

Federal IT environments

ITIL Foundation Certification

Education

Bachelor's degree in IT/CS or related field

Tools

ServiceNow CMDB

Job description

DMI is seeking a Junior/ Mid-Level Configuration Manager to maintain the integrity and accuracy of enterprise configuration information across an IT environment. This role supports CMDB administration, asset relationships, and configuration control activities to improve service delivery, operational visibility, and change management effectiveness.

Working closely with infrastructure, application, asset management, and ServiceNow teams, you will help ensure configuration data remains accurate,