Senior IT Analyst: CMDB & ServiceNow Expert

Federal Reserve Bank of Atlanta; Richmond (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

No defined perks

Job summary

Federal Reserve Bank of Atlanta is seeking an Experienced IT Analyst to support enterprise configuration management, ensuring CMDB data accuracy and driving ITSM process improvements. The role collaborates across engineering, operations, and product teams to optimize configuration governance and enable scalable IT operations.

The analyst guides adoption of new features in ServiceNow, aligns data with organizational policies, and reports on data quality and compliance to senior technology

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience)
• 3-5 years of experience in IT configuration management or similar analytics role
• Strong understanding of ITSM processes (incident, change, asset, problem) and how configuration management supports them
• Experience working with enterprise platforms such as ServiceNow, including CMDB, Discovery, or related modules
• Demonstrated ability to lead initiatives, facilitate cross‑team collaboration, and translate complex technical concepts for business and technical stakeholders
• Strong analytical and problem‑solving skills with the ability to assess data quality issues, process gaps, and system dependencies
• Excellent communication and documentation skills

Responsibilities

• Support enterprise configuration management initiatives that improve CMDB data quality, accuracy, and completeness
• Drive process optimization efforts across ITSM practices to ensure configuration management supports efficient, end‑to‑end workflows
• Evaluate new ServiceNow platform capabilities and guide teams through adoption, integration, and rollout of new features
• Develop and maintain configuration governance standards, ensuring compliance with organizational policies and audit requirements
• Coordinate with engineering, operations, and product teams to ensure consistent use of configuration data for planning, monitoring, and reporting
• Identify and implement continuous improvement opportunities to reduce manual effort and improve the usability of configuration data and processes
• Performs complex analysis of major business issues and proactively searches for and recommends sustainable solutions utilizing established methodology and tools within technology areas
• Work with the clients and other resources to assess current capabilities, identify the high‑level customer needs and recommend business process improvements and sustainable solutions within technology areas
• Supports process improvement and solution discussions and present outcomes in written and verbal format to senior management within technology areas

Skills

Documentation

Organization

Teamwork

Communication

Data analysis

Critical thinking

Prioritization

Education

Bachelor's degree in IT/CS

Tools

ServiceNow CMDB

Discovery

Integrations

Job description

Federal Reserve Bank of Atlanta is seeking an Experienced IT Analyst to support enterprise configuration management, ensuring CMDB data accuracy and driving ITSM process improvements. The role collaborates across engineering, operations, and product teams to optimize configuration governance and enable scalable IT operations.

The analyst guides adoption of new features in ServiceNow, aligns data with organizational policies, and reports on data quality and compliance to senior technology