Junior/ Mid-Level Configuration Manager

DMI (Digital Management, Inc.); Atlanta (GA); On-site; USD 135,010 - 165,012; Full time

Benefits offered by this job

401k matches

Tuition assistance

Career enrichment

EAP and Life Insurance

Job summary

DMI (Digital Management, Inc.) is hiring a Junior/ Mid-Level Configuration Manager in Atlanta, GA. The role focuses on maintaining CMDB accuracy, managing CIs and relationships in ServiceNow, and supporting change management with ITIL-aligned processes.

Ideal candidates have 3-5 years in configuration management, CMDB administration, and asset management, plus experience with ServiceNow and ITIL. This position emphasizes cross-functional collaboration and data governance in enterprise IT

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3-5 years of experience supporting Configuration Management, CMDB administration, Asset Management, or IT Operations.
• Experience working with ServiceNow CMDB or comparable ITSM platforms.
• Familiarity with ITIL Configuration and Change Management processes.
• Strong analytical, documentation, and organizational skills.
• Ability to work effectively within cross‑functional technical teams.

Responsibilities

• Maintain Configuration Items (CIs) and relationships within the ServiceNow CMDB.
• Perform routine audits and validation of configuration data to ensure completeness and accuracy.
• Support Change Management activities by evaluating configuration impacts and maintaining baseline documentation.
• Assist with discovery, reconciliation, and lifecycle management of enterprise IT assets and configuration records.
• Collaborate with technical teams to document infrastructure, application, and service dependencies.
• Monitor CMDB health and recommend improvements to data quality and governance.
• Support configuration audits, compliance reviews, and reporting activities.
• Maintain configuration documentation, standards, and operating procedures.
• Participate in process improvement initiatives that strengthen Configuration Management practices.
• Ensure activities comply with ITIL processes and organizational policies.

Skills

ServiceNow CMDB

ITIL processes

Federal IT environments

Cross-functional teamwork

Analytical documentation

Education

Bachelors degree in IT/CS or related field

Tools

ITSM platforms

Job description

Junior/ Mid-Level Configuration Manager

We are seeking a Junior/ Mid-Level Configuration Manager to maintain the integrity and accuracy of enterprise configuration information across an IT environment. This role supports CMDB administration, asset relationships, and configuration control activities to improve service delivery, operational visibility, and change management effectiveness.

Working closely with infrastructure, application, asset management, and ServiceNow teams, you will help ensure configuration data remains accurate, compliant, and aligned with ITIL best practices.

Duties and Responsibilities

• Maintain Configuration Items (CIs) and relationships within the ServiceNow CMDB.
• Perform routine audits and validation of configuration data to ensure completeness and accuracy.
• Support Change Management activities by evaluating configuration impacts and maintaining baseline documentation.
• Assist with discovery, reconciliation, and lifecycle management of enterprise IT assets and configuration records.
• Collaborate with technical teams to document infrastructure, application, and service dependencies.
• Monitor CMDB health and recommend improvements to data quality and governance.
• Support configuration audits, compliance reviews, and reporting activities.
• Maintain configuration documentation, standards, and operating procedures.
• Participate in process improvement initiatives that strengthen Configuration Management practices.
• Ensure activities comply with ITIL processes and organizational policies.

Qualifications

Education and Years of Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3-5 years of experience supporting Configuration Management, CMDB administration, Asset Management, or IT Operations.
• Experience working with ServiceNow CMDB or comparable ITSM platforms.
• Familiarity with ITIL Configuration and Change Management processes.
• Strong analytical, documentation, and organizational skills.
• Ability to work effectively within cross‑functional technical teams.

Required Skills & Certifications:

• Experience supporting Federal IT environments.
• ITIL Foundation Certification.
• Familiarity with software and hardware asset management.
• Experience supporting enterprise infrastructure environments.

Min Citizenship Status Required: U.S. Citizen

Physical Requirements: No physical requirements needed for this position.

Location: Atlanta, Georgia

Minimum Salary Rate: $150,011.50

Median Salary Rate: $162,594.50

Benefits

• Convenience/Concierge - virtual visits, pet insurance, commuter benefits, discount tickets and more.
• Development - performance management, continuing education, tuition assistance, career enrichment.
• Financial - 401k matches, financial wellness education, EAP, Life Insurance, disability.
• Recognition - awards, service anniversaries, peer‑to‑peer acknowledgement, referral bonuses.
• Wellness - healthcare benefits, wellness programs, flu shots, biometric screenings.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.