Junior CMDB & ITIL Configuration Manager

DMI (Digital Management, Inc.); Atlanta (GA); On-site; USD 135,010 - 165,012; Full time

Benefits offered by this job

401k matches

Tuition assistance

Career enrichment

EAP and Life Insurance

Job summary

DMI (Digital Management, Inc.) is hiring a Junior/ Mid-Level Configuration Manager in Atlanta, GA. The role focuses on maintaining CMDB accuracy, managing CIs and relationships in ServiceNow, and supporting change management with ITIL-aligned processes.

Ideal candidates have 3-5 years in configuration management, CMDB administration, and asset management, plus experience with ServiceNow and ITIL. This position emphasizes cross-functional collaboration and data governance in enterprise IT

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3-5 years of experience supporting Configuration Management, CMDB administration, Asset Management, or IT Operations.
• Experience working with ServiceNow CMDB or comparable ITSM platforms.
• Familiarity with ITIL Configuration and Change Management processes.
• Strong analytical, documentation, and organizational skills.
• Ability to work effectively within cross‑functional technical teams.

Responsibilities

• Maintain Configuration Items (CIs) and relationships within the ServiceNow CMDB.
• Perform routine audits and validation of configuration data to ensure completeness and accuracy.
• Support Change Management activities by evaluating configuration impacts and maintaining baseline documentation.
• Assist with discovery, reconciliation, and lifecycle management of enterprise IT assets and configuration records.
• Collaborate with technical teams to document infrastructure, application, and service dependencies.
• Monitor CMDB health and recommend improvements to data quality and governance.
• Support configuration audits, compliance reviews, and reporting activities.
• Maintain configuration documentation, standards, and operating procedures.
• Participate in process improvement initiatives that strengthen Configuration Management practices.
• Ensure activities comply with ITIL processes and organizational policies.

Skills

ServiceNow CMDB

ITIL processes

Federal IT environments

Cross-functional teamwork

Analytical documentation

Education

Bachelors degree in IT/CS or related field

Tools

ITSM platforms

Job description

DMI (Digital Management, Inc.) is hiring a Junior/ Mid-Level Configuration Manager in Atlanta, GA. The role focuses on maintaining CMDB accuracy, managing CIs and relationships in ServiceNow, and supporting change management with ITIL-aligned processes.

Ideal candidates have 3-5 years in configuration management, CMDB administration, and asset management, plus experience with ServiceNow and ITIL. This position emphasizes cross-functional collaboration and data governance in enterprise IT