CMDB Architect & Service Mapping Lead

Third Federal; Cleveland, Northern (OH, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Mortgage Discount Program

Education Reimbursement Program

Stock Ownership Allocation

Medical, dental, vision, and more

11 Bank Holidays + vacation/sick time

Exceptional culture and value system

Strong work/life balance

Growth opportunities

Job summary

Third Federal is seeking a CMDB Administrator II to manage HaloITSM CMDBs, governance, and data quality while coordinating discovery and service mapping initiatives. The role partners with infrastructure, security, and service desk teams to improve CMDB maturity.

You will maintain configuration item data, validate relationships, and support analytics and dashboards ensuring accurate asset and service visibility across ITSM processes.

Qualifications

• 3+ years in Configuration Management, Asset Management, ITSM, Systems Administration, or related IT discipline.
• Experience administering CMDB, asset management, or ITSM platforms, preferably HaloITSM or a comparable enterprise solution.
• Strong understanding of ITIL practices, including Configuration Management, Change Management, Asset Management, Incident Management, and Request Fulfillment.
• Experience with configuration items, CI relationships, service dependencies, lifecycle management, data reconciliation, and CMDB governance principles.
• Experience supporting ITSM workflows, platform administration, reporting, process improvement, and operational support activities.
• Working knowledge of PowerShell, automation, scripting, APIs, or related technologies.
• Familiarity with Microsoft technologies including Windows, Active Directory, Entra ID, Intune, and SCCM.
• Strong analytical, troubleshooting, communication, documentation, and cross-functional collaboration skills.

Responsibilities

• Administer, maintain, and continuously improve the HaloITSM Configuration Management Database (CMDB).
• Develop and maintain CMDB governance standards, including CI classification, naming conventions, relationship models, lifecycle processes, and data quality controls.
• Create and maintain configuration items, CI relationships, service dependencies, and service mappings within HaloITSM.
• Lead Discovery and Service Mapping initiatives to improve visibility into infrastructure and service dependencies.
• Identify, reconcile, and remediate CMDB data discrepancies, duplicate records, ownership gaps, and configuration drift.
• Perform recurring audits, normalization activities, and data quality reviews to ensure CMDB accuracy and reliability.
• Develop and maintain dashboards, reports, and analytics that provide visibility into asset relationships, service dependencies, lifecycle status, and operational health.

Skills

CMDB Administration

ITSM

HaloITSM

Configuration Governance

Discovery & Service Mapping

Data Quality

PowerShell

APIs

Windows

Active Directory

Entra ID

Intune

SCCM

Education

ITIL Foundation certification

Tools

HaloITSM

PowerShell

APIs

Job description

Third Federal is seeking a CMDB Administrator II to manage HaloITSM CMDBs, governance, and data quality while coordinating discovery and service mapping initiatives. The role partners with infrastructure, security, and service desk teams to improve CMDB maturity.

You will maintain configuration item data, validate relationships, and support analytics and dashboards ensuring accurate asset and service visibility across ITSM processes.