Senior Director, CMDB & Service Architecture

TransMedics, Inc.; Andover (MA); On-site; USD 182,000 - 228,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision benefits

FSA (Health Care)

Dependent Care FSA

Disability insurance (Short/Long)

401K Plan

Employee Stock Purchase Plan

Pet insurance

Job summary

TransMedics, Inc. seeks a Director of CMDB & Service Architecture to govern enterprise CMDB and service taxonomy, enabling accurate, dependency-aware visibility across technology systems and business services.

You will own service mapping, configuration governance, and data integrity to support incident response, disaster recovery, and risk decisions, coordinating with security and infrastructure teams.

Qualifications

• 8+ years in IT operations, architecture, or CMDB within complex hybrid environments.
• 3+ years leading CMDB/ITSM or service-architecture functions with roadmaps and governance.
• Experience integrating CMDB with ITSM, discovery tools, cloud environments (AWS).

Responsibilities

• Define and execute enterprise CMDB strategy and governance.
• Own service mapping for critical services and dependencies.
• Integrate CMDB with ITSM and DR workflows; enable impact analysis.
• Provide executive metrics on data quality, governance, and resilience.
• Communicate risk and configuration integrity to leadership.

Skills

CMDB

Service mapping

Dependency modeling

Leadership

Executive reporting

Education

Bachelor's Degree

Tools

ITSM

Discovery tools

AWS

Job description

TransMedics, Inc. seeks a Director of CMDB & Service Architecture to govern enterprise CMDB and service taxonomy, enabling accurate, dependency-aware visibility across technology systems and business services.

You will own service mapping, configuration governance, and data integrity to support incident response, disaster recovery, and risk decisions, coordinating with security and infrastructure teams.